1. Introduction

Book My Caravan (A Unit of Ucrest Group) (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a transparent and lawful manner. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you:

  • Visit our website
  • Make inquiries or bookings
  • Communicate with us via phone, email, or WhatsApp
  • Interact with our advertisements or social media platforms
  • Use our caravan rental services
By accessing or using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Legal Entity Information

Book My Caravan (A Unit of Ucrest Group)
508 Sharan Circle Business Hub
Near Zundal Circle
Ahmedabad – 382424
Gujarat, India

3. Information We Collect

A. Personal Information

We may collect:
  1. Full Name
  2. Phone Number
  3. Email Address
  4. Residential Address
  5. Age and Date of Birth
  6. Emergency Contact Details
  7. Government-issued identification (Aadhaar, Passport, Driving License)
Government-issued identification is collected strictly for identity verification, security purposes, fraud prevention, and lawful compliance before caravan handover.

B. Booking & Payment Information

  1. Travel dates and destination
  2. Number of guests
  3. Special requirements
  4. Billing information
  5. Payment transaction details
Payments are processed via authorized third-party payment gateways.
We do not store full card details or sensitive financial credentials on our servers.

C. Technical & Usage Information

When you visit our website, we may automatically collect:
  1. IP address
  2. Browser type
  3. Device type
  4. Operating system
  5. Approximate location
  6. Pages visited
  7. Time spent on website

D. Communication Data

We may retain records of:
  1. WhatsApp conversations
  2. Email correspondence
  3. Inquiry form submissions
  4. Customer support interactions

Communications conducted via third-party platforms (such as WhatsApp) are subject to their respective privacy policies.

4. Purpose of Processing

We use your information for:
  1. Booking and payment processing
  2. Identity verification before caravan handover
  3. Customer support and trip coordination
  4. Fraud prevention and security monitoring
  5. Legal and regulatory compliance
  6. Accounting and taxation requirements
  7. Marketing and promotional communication (with consent)
  8. Improving website functionality and user experience

We do not sell personal data.

5. Data Sharing

We may share limited personal data with:
  1. Authorized payment gateway providers
  2. Banking institutions
  3. Insurance partners
  4. Analytics providers
  5. Advertising platforms
  6. Legal authorities or regulators when required by law
All third parties are required to maintain confidentiality and reasonable data protection safeguards.

6. Data Retention

We retain personal data only as long as necessary:
  1. Booking records: Up to 7 years (as required under Indian taxation laws)
  2. Inquiry data: Up to 24 months
  3. Marketing data: Until consent is withdrawn
  4. Dispute-related records: As required for legal proceedings
Once no longer required, data is securely deleted, anonymized, or archived in compliance with applicable laws.

7. Data Security

We implement reasonable technical and organizational safeguards, including:
  1. SSL encryption
  2. Secure hosting infrastructure
  3. Access controls
  4. Payment gateway security compliance
However, no online transmission is 100% secure. Transmission of information is at your own risk.

8. Your Rights (Under Indian Law – DPDP Act, 2023)

You have the right to:
  1. Access your personal data
  2. Correct inaccurate or misleading data
  3. Request erasure of personal data (subject to legal limitations)
  4. Withdraw consent at any time
  5. File complaints regarding misuse of data
  6. Nominate another person to exercise rights in case of incapacity or death
To exercise these rights,
contact Email: info@bookmycaravan.in

9. Grievance Redressal Mechanism

If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our support officer on info@bookmycaravan.in.
 
We have appointed our Grievance Officer in accordance with the Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011 under the Information Technology Act, 2000, as amended by the Information Technology Amendment Act, 2008.
 
You may contact the Grievance Officer at the above-mentioned email address.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
 
We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
 
Continued use of our services after changes constitutes acceptance of the updated policy.

Effective Date: 26 February 2026
Last Updated: 26 February 2026